When the carpet was being cleaned in the old Royal Mail offices in London, the company that did the work, Dry Carpet Liquidators, found itself being accused of a crime.
The firm was fined £250,000 by the Advertising Standards Authority (ASA) for failing to inform customers of the risk posed by dust from the cleaning machines, which are used to remove dirt, mould and dust from surfaces.
The ASA also found Dry Carpets’ website did not indicate that dust was an issue, and that the cleaning products were not advertised as being suitable for the cleaning of carpet and tile surfaces.
As a result, Dry Cars had to spend more than £4 million in court and was ordered to stop using the cleaning equipment.
This followed complaints by customers who had not been told about the risks posed by the machines.
A spokesman for Dry Cars said: “The carpet cleaning industry has long been concerned about the safety of its machines and this is no different.
“We believe our customers deserve to know about the potential risks of the cleaning machine cleaning.””
The new rules are part of an ongoing investigation by the ASA into the cleaning industry’s role in consumer protection issues and the impact on the economy. “
We believe our customers deserve to know about the potential risks of the cleaning machine cleaning.”
The new rules are part of an ongoing investigation by the ASA into the cleaning industry’s role in consumer protection issues and the impact on the economy.
In December, the ASA ordered Dry Carls website to stop advertising the cleaning and cleaning product as a safe cleaning solution for carpet and tiles.
The company also agreed to pay the fine, and in April it agreed to put a “clean slate” policy in place.
However, the cleaning company said the “Clean Carpet Cleaner” cleaning machine was still available and “available for sale”.
“We’ve done an enormous amount to educate our customers about the dangers of carpet cleaning,” said Mr Stannard.
“Our clean slate policy has had a huge impact.
We’ve been inundated with calls from customers and customers have come forward and given us information about their carpets, they’ve told us about their complaints.”
They’re concerned that if they go into the machine and the cleaning is not properly done they can damage the carpets and they can make them less desirable.
“I think our customers would be very upset if they didn’t know.”